Refund policy

Returns and Refunds

We do not require items to be mailed back. If your item arrives damaged, defective, or spoiled, please contact us at support@kestrow.com within 30 days of delivery with a photo of the issue, and we'll issue a refund or replacement directly — no return shipment needed.

Customers in the European Union and United Kingdom are entitled to a minimum 14-day cancellation right under local law; this is fully covered within our standard 30-day window above.

Refunds

Once your refund is approved, it will be issued to your original payment method within 10 business days. Please note it may take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since approval, contact us at support@kestrow.com.